The claims processing solution has been built for the back office claim data entry services through the implementation of an automated rules-based method for scanning and automated data entry processing of paper claims. Through the implementation of this solution a powerful rules-based engine, workflow manager and advanced Optical character recognition software data entry efficiency can be increased.
BPO Work Tracking:
BPO Work tracking is a solution built for BPOs and their customers to track the progress of work on a real time basis.
The customers of the BPO outsource jobs for processing to the BPO. The job is picked up by the team lead of the BPO and is assigned for processing and review. The processing and review takes place based on the custom rule based workflow designed and implemented.
This solution also works as a productivity measurement tool for employees within the organization.
The Verification of Mortgage Services is initiated by the request for income verification from a financial institution. The request is faxed in and automatically filed into the document repository. The service request is then automatically routed to a work queue. The request for income verification is automatically faxed to the IRS; the returned information from the IRS is systematically matched to the individual request, routed to the Data Operator for review and automatically faxed back to the customer. All of these transactions are conducted in a secured data environment.
Maintenance Request Management:
A Maintenance Request Management solution enables the capture of individual requests for service from multiple sites through a web browser. A comprehensive rules-based workflow allows for automatic email notification to the Originator once the Maintenance Request has been approved and scheduled along with automatic assignment to the appropriate personnel for completion. The requests can be tracked at every level, minimizing delays in the servicing.
Purchase Orders submitted by departments are processed, after the required approvals are received from the approving authority. The approvals are sought using a rule driven workflow program. This Purchase Order Management solution has reduced the paperwork and approval delays. The end-to-end flow of a purchase order management solution is managed using the Purchase Order Management Solution.